You will receive a Tenant Portal Activation email within a few days after move in. What is a Tenant Portal? It is the entry point to your online portal so you can pay rent online and submit maintenance requests. After you activate your tenant portal, you can then access it through the GPM website

All Rents are due on 1st late by the 5th of each month. Make all checks payable to Golden Property Management. Rent is considered late if it’s NOT received in our office and/or postmarked by the 5th of the month. Any rents that are received on the 6th of the month are considered late and a $50.00 late fee will apply.

Personal checks that are returned by the bank will cost you $35.00 NSF fee and a $50 late fee; in addition, you will be required to make all further payments by money order or cashiers check. All amounts must be paid in full at the time of notification.

No cash will be accepted at any time.

Payment Options:
★ Payment Methods: Online, or drop off at office

• Online via checking or savings account
• Online via credit card (fees will apply)
• Online via E-check (fees will apply)
• Personal check
• Money Order
• Cashier’s check

You are expected to maintain the property and keep it in the same condition when you took possession. The ONLY repairs that are required from the owner are due to normal wear, which will be made by GPM. However, you will be charged for any repairs/damage caused by misuse or neglect.

You are responsible for stopping further damage from occurring, if possible. If there is a leak, please stop the water source immediately. If an electrical issue arises, WAIT for the repairman to arrive.

GPM will make any necessary repairs within a reasonable time. You will not be reimbursed for any unauthorized repairs you make. If you take it upon yourself to contact a vendor, you will be responsible for any and all repairs as well service calls. GPM will NOT reimburse you. All repairs have to be authorized through the GPM Maintenance Department.

Tenants are responsible for the following items:

• All light bulbs
• A/C filters (if applicable)
• Smoke/CO alarms (replace batteries)

How to Submit a Maintenance request:

• Online through you Tenant Portal
• Online at the GPM website (click on the Tenant Tab)
• Email the maintenance department
• Call the Maintenance Department

Maintenance Emergencies:

If the emergency is Life Threatening or Fire please call 911. If there is a GAS LEAK call SDGE first before calling GPM.

• For all other emergencies, such as water leaks and refrigerator failures, call GPM at (858) 880-8811 and Press 1
• If the emergency occurs after-hours or on a weekend, call GPM at (858) 880-8811 and Press 1 (if the call is NOT answered, a return call will be generated promptly as possible)
• If there is a water leak, attempt to turn off the water at the main water shut-off value. Most sinks and all toilets have shut-off valves (angle-stops).
• If a toilet is clogged, do NOT flush. If you feel it may overflow, attempt to bail out the water to another drain, bucket or mop up spill.
• If the refrigerator stops working or is failing to keep cold, do NOT open refrigerator door. Most refrigerators will maintain the food for up to 12 hours. Be prepared to transfer all frozen/perishable foods to a cooler, ice chest or neighbors fridge.

Maintenance Department Contact Information

Phone: (858) 880-8811 Ext. 203
Email: workorder@GPMsandiego.com
Website: www.GPMsandiego.com

All utilities not included, as part of the lease agreement, are the responsibility of the resident. Included are a few phone numbers (refer to service number sheet) to help getting your utilities connected:

• SDGE (800) 411-7343
• AT&T (800) 310-2355
• Cox Cable (619) 262-1122
• Time Warner Cable (858) 695-3220
• SD Water Dep. (619) 515-3500.

We MANDATE that all residents obtain renters insurance to protect them in the event of loss, due to flooding, water damage, fire, theft and vandalism, etc… Most home owners insurance on the property does NOT cover you or your possessions. The hold harmless clause states that you do not and will not hold the owner or agent responsible for any damages or injury. We will request proof of insurance to be emailed to us at info@gpmsandiego.com

The security deposit has been collected and deposited into a trust account or turned over to the owner. This deposit is held to cover cost to repairs or damages caused by resident. THE SECURITY DEPOSIT MAY NOT BE USED FOR LAST MONTH’S RENT OR CLEANING COSTS. If no rent deficiency or damages exist, it is fully refundable within twenty-one (21) days after vacating the premises.

If residents needs to be released early from their lease, they would refer to the Early Termination Section in their lease, or email Admin@GPMsandiego.com if they have any questions.

• As per the Military Clause, if a service member receives order this waives the early termination fee; however, a 30-Day notice is still required, as well proof of order.

All locks are rekeyed with each new resident. Keys are issued at the time of possession. Alterations or replacement of locks, installation of bolts, knockers or other attachments to the interior or exterior of doors require approval from GPM.

GPM must have keys to each lock on the property. GPM may gain access and re-key if at any time access is denied, and charge the cost to the tenant. Copies of the new keys will be available at the office during posted office hours. All keys are to be return to GPM upon vacating the premises. If keys, fobs, garage door openers etc. are lost or stolen tenants will be charged for replacements.

All vehicles shall be parked in assigned areas that are stated on the lease agreement such as (garage, carports, parking spaces etc.) or on the public street.

You are not allowed to park on lawns, sidewalks and other areas not specifically designated for parking. All vehicles must be registered, licensed and operable at all times. No vehicle repair is allowed at any time. No oil/fluid stains are allowed on the garage floor, driveway, walkways or any other area on the property. If your vehicle leaks fluid, place a protective covering or pan under the vehicle to catch the leaks.

Water conservation is very important! You should contact us immediately if you notice any water waste on the property due to disrepair or abuse. Your water usage and conservation are considered an important part of being a responsible resident. You are also expected to cooperate with any reasonable conservation methods that are initiated by the Water Authorities.

All tenants, residents and guest are expected to conduct themselves in a way that will not offend or disturb the neighbors or passersby, any activity that causes extreme or excessive noise, traffic or disturbance of any kind is cause for eviction. This includes loud, lewd music or vulgar profane language, etc…

If music or other sounds can be heard outside the perimeter of the premises leased, it is considered too loud. We want all residents to know that it is appropriate to call the police in order to maintain peace and quiet in your community.

• San Diego Police Department (619) 531-2000
• El Cajon Police Department (619) 579-3311
• Chula Vista Police Department (619) 691-5151

Any person or persons staying more than three (3) weeks in a three-month period will be considered tenants, unless prior written permission is obtained from GPM. If this arises, they will be required to go through the proper application and qualifying process to be added to the lease agreement.

Only persons listed on your lease agreement have permission to occupy the premises. You will be responsible for the behavior of your guest. All portions of the agreement also apply to your guest.

All residents are required to have telephone accessibility and to provide GPM with their home, cell and work phone numbers, as well email address. Please be sure to notify GPM when you change your phone numbers or email address

From time to time an interior property evaluation is needed by the owners insurance company, mortgage company, or for maintenance reasons. Resident is required to all access during reasonable business hours. If the date or time is in conflict to your schedule, you are able to contact our office to see if we are able to change it; however, if we are not able, then a 24HR notice will be posted for entry. GPM will do all we can to accommodate our Residents, however, there are times it is not possible. We will NEVER enter your property without proper notification and/or being in communication with you, the Resident.

At the end of your lease, you will receive an email from GPM with an option to renew your lease again; or, GPM will deliver a 30 or 60 day notice to Vacant the Property, depending on the Home Owners situation. If a tenant decides to go month to month, and the Homeowner wants a year lease, then the monthly rent will increase an addition $200 a month until Resident moves out, or decides to accept the new terms.

A thirty-day (30) written notice must be given in writing to GPM before vacating the premises. The written notice is required even if you intend to vacate at the end of the lease.

The 30-day notice shall be effective from the date it is received by GPM. The notice must include date you anticipate having the property ready for your move-out walk through. Notice must be received by GPM one full calendar month before you move out.

You can print of a 30-day notice to vacate at our website at: www.GPMsandiego.com

All Residents are authorized to have a pre-move out inspection. Once you turn in your 30 Day Notice to Vacate, you will receive an email from GPM with NEXT STEPS information. One of the first thing is if you would like to schedule a Pre-Move Out inspection to be notify your GPM representation as soon as you can, so we can get that on the calendar.

Once you move out, you turn in all keys, remotes, etc…, directly to the office by the last day of your lease. GPM will then schedule a time to go out to the property and preform the Move Out Inspection. All security refunds will be sent out to the Resident within 21 days from the day the property was turned back over to the management company.